Q: The battery is rapidly running out of power, what can I do?

A: This may due to the type of battery used. We advise alkaline batteries for our NeXtime clocks as these have a longer and constant battery life. Never use rechargeable ones! Life span of a battery is between 9 – 12 months under normal usage and room temperature.  

214zw_cap.jpgQ: My clock runs slow or is not running at all, what can I do?

A: Please try to change the battery with a brand new one, we advise to use alkaline battery for longer lifespan. It also may be caused due to the “cap” (see picture) on top of the hands that is pressed down too deeply. This can affect the way the hands run. To resolve this, gently remove the cap by lightly lifting it upward and out; and then place it back in softly. Test by lifting it up again without using much force, if the cap stays in place, the procedure is done. You can adjust the time if the hands were moved. 

Q: My clock with pendulum runs slow or is not running at all, what can I do?

A: Make sure your clock is always hung straight against the wall = parallel to the wall (especially when there is a pendulum).

Q: The clock hands are loose, dangling and not able to turn, what can I do?

A: This can normally happen, especially when there is no glass in front of the clock and the hands are exposed. Be very careful when dusting or unpacking the clock to prevent this from happening. Remove the “cap” located on top of the hands and then use your thumb and index finger only to softly remove the hands one by one. First the hand on the top (it can be a second hand or minute hand) then the most bottom one being the hour hand. Hold only the edges of the hands on the area where they are originally connected to the clock with a punched hole. Now, put all the hands back to the clock using the same 2 fingers and holding the same edges of each hand where the punched hole is.

Q: How long can the luminous last for the glow-in-the-dark Clock?

A: Glow in the dark effect can generally last for a maximum of 4 hours. The length of glow relies on many factors, for example:

  1. How bright the light source is near the clock
  2. Even if there is light in the room, the location of the clock can affect light absorbance which in turn can affect the brightness and length of glow-in-the-dark
  3. The brightness of the glow-in-the-dark effect fades off gradually

The glow-in-the-dark luminosity will decrease in approximately 1.5 - 2 years.

Q: My glow-in-the-dark clock does not light up at night, what can I do?

A: Please make sure to hang your clock in daylight or to put a lamp on it so it is able to charge during the day. The clock needs to absorb enough light to be able to glow in the dark.

Q: Can I hang my NeXtime clock outside?

A: NeXtime does not design clocks that are suitable for outdoor use. We cannot be held responsible for any damage which may be caused.

Q: I live in the UK, can I still buy a NeXtime radio-controlled clock?

A: Please be aware that the time of our NeXtime radio-controlled clocks is broadcasted from Frankfurt (DCF) and is automatically set to Central European Time (CET) which is one hour ahead on UK time. Please watch our video on how to use a NeXtime radio-controlled clock in the UK.