A: This may due to the type of battery used. We advise alkaline batteries are used with all NeXtime products as these have longer battery life. Never use rechargeable ones! Life span of a battery is between 9 – 12 months under normal usage and room temperature.
A: Change the battery with a brand new one, prefer alkaline battery for longer lifespan. The cause of it may also due to the “cap” (see picture) on top of the hands being pressed down too deeply. This can affect the way the hands run. To resolve this, gently remove the cap by lifting lightly upward and out; and then place it back softly. Test lifting it again without much force, if the cap stays without coming out, the procedure is done. You can adjust the time if the hands are being moved.
A: Check that the clock is always hung straight against the wall = parallel to the wall (especially when there is a pendulum)
A: This can happen, normally when the clock does not have a cover in the front so the hands are exposed. Be very careful when dusting or unpacking to prevent this from happening. Remove the “cap” located on top of the hands then use only your thumb and index finger to softly remove the hands one by one. First the hand on the top (it can be a second hand or minute hand) then the most bottom one being the hour hand. Hold only the edges of the hands on the area where they are originally connected to the clock with a punched hole. Now, put all the hands back to the clock using the same 2 fingers and holding the same edges of each hand where the punched hole is.
A: Glow in the dark effect can generally last for a maximum of 4 hours The length of glow relies on many factors ie
The glow-in-the-dark luminosity will decrease in approximately 1.5 - 2 years.